Contact Us


Address:
Churchills Estate Agents
67 Leigh Road
Eastleigh
Hampshire
SO50 9DF
Telephone:
023 8065 3333
Email:



General Data Protection Regulation Disclaimer:
Personal Information that is shared with Churchills will be stored and used to assist with your enquiry.
Personal Information will not be shared with any third party unless written consent has been given.
Where We Are:
Opening Hours:
Mon - Fri:
9am - 5pm
Sat:
9am - 3pm
Sun:
Closed
Emergency Call Out Contacts:
General Maintenance including Electrics:
Notion Services
0345 2094747
Gas & Plumbing:
Personal Home Care
07716 848139
Gair Gas
02380 363838
Gas Leak:
Transco
0844 448 5699
Roof Repairs:
1st Choice Roofing
(Josh & Patrick)
07547 684403
07988 697599
*Please be aware if your call out is not deemed an emergency you will be charged accordingly.
Complaints:
Stage 1 - Your Complaint
Please put your complaint in writing either by letter or email and address it to a Director at Churchills. Please include as much details as possible, including dates, names of any members of staff you dealt with, and where you are able to enclosing/attaching any supporting evidence.
Stage 2 - Our Acknowledgement
Your complaint will be acknowledged, and will start our in house complaints process.

Timescale: We aim to respond within 3 working days of receiving your complaint.
Stage 3 - Our Investigation
Your complaint will be investigated, and a Director will provide a formal written response outlining our final position and proposing resolutions where appropriate.

Timescale: We aim to respond within 15 working days of receiving your complaint.
Stage 4 - Our Final Investigation
If you remain unhappy, your subsequent complaint will be investigated, and a Director will provide a written response outlining our final position and proposing resolutions where appropriate.

Timescale: We aim to respond within 15 working days of receiving your complaint.
Stage 5 - Complaints about our obligations to you
For complaints about our obligations to you, you can refer your complaint to the Property Ombudsman:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
SP1 2BP
01722333306
www.tpos.co.uk

You must refer your complaint to the Ombudsman within 12 months of receiving your final viewpoint letter.
Stage 5 - Issues with your lease and service charges
For complaints about your lease and the services provided under your lease, you can refer to the First-Tier Tribunal. For example:
  • Increases in service charges and estate charges
  • The fairness of charges applied in line with your lease
  • The quality of management services provided
  • Consultation on major works and contracts

Operates 5 regional tribunals in England:
https://www.gov.uk/courts-tribunals/first-tier-tribunal-property-chamber